Grievance Redressal Cell
A fair and transparent system to address student concerns and complaints
Student Grievance Redressal Cell
The Student Grievance Redressal Cell at K.M.C. College, Khopoli provides a formal mechanism for students to raise academic and non-academic complaints and get timely redressal. The cell functions in accordance with UGC guidelines on addressing student grievances.
All complaints received are treated with confidentiality. The committee ensures impartial inquiry and fair resolution of all grievances within a reasonable timeframe.
Types of Grievances Handled
Academic Issues
Complaints related to teaching quality, unfair evaluation, attendance marking errors, and academic policies.
Fee-Related Issues
Complaints about incorrect fee charging, refund delays, or fee category disputes.
Harassment
Complaints of bullying, ragging, or any form of harassment by fellow students or staff.
Infrastructure Issues
Complaints about classroom conditions, laboratory equipment, washroom facilities, canteen hygiene, etc.
Administrative Issues
Issues related to certificates, bonafide letters, migration certificates, or document processing.
Discipline-Related
Complaints related to unjust disciplinary action or breach of college rules by any party.
How to Submit a Grievance
Step 1: Informal Resolution
First, try to resolve the issue informally by speaking to your Class Representative (CR) or directly to the concerned faculty member or department head.
Step 2: Written Complaint
If the issue is not resolved informally, submit a written complaint to the Grievance Redressal Cell. The complaint should clearly describe the issue with relevant details.
Step 3: Submit to Office
Submit the written complaint in a sealed envelope addressed to the "Chairperson, Grievance Redressal Cell" at the college office. Complaints can also be submitted through the suggestion/grievance box.
Step 4: Inquiry
The committee will acknowledge your complaint within 5 working days and conduct an impartial inquiry.
Step 5: Resolution
The committee will communicate its decision within a reasonable timeframe. If not satisfied, students may escalate to the university-level grievance cell.
Contact the Grievance Cell
For examination-related grievances, visit the Examination Grievance Cell.